Last updated: 18/11/2025
1) Introduction
This Privacy Policy explains how Lightable collects, uses and protects personal information from users of the website lightable.uk.
Lightable is committed to handling your data in compliance with the UK GDPR, the Data Protection Act 2018, and other applicable UK data protection regulations.
By using this website, you agree to the collection and use of your data in accordance with this policy.
2) Data Controller
The data controller is:
NOITAKY Matthieu EI
17 rue de l'Amazone, 44470 Carquefou, France
📧 contact@lightable.uk
3) Personal Data Collected
Lightable only collects data necessary for order processing, customer service and improving user experience.
The categories of data collected include:
Identification data: name, surname, postal address, email address, phone number.
Order data: purchased products, payment method, total amount, billing and delivery addresses.
Browsing data: IP address, browser type, visited pages, visit duration (via analytical cookies).
Contact data: messages sent through contact forms or customer support.
Lightable does not collect sensitive data (ethnic origin, religion, health information, etc.).
4) Purpose of Processing
Collected data is used exclusively for the following purposes:
- Order processing and shipping
- Customer service and returns management
- Sending confirmation, tracking or support emails
- Managing customer accounts (if a customer account is created)
- Improving website performance and user experience
- Sending promotional offers (only with explicit consent)
- Compliance with legal obligations (billing, accounting, fraud prevention)
No data is used for purposes not specified in this policy.
5) Legal Basis for Processing
Processing activities carried out by Lightable rely on:
- Performance of a contract (order processing)
- Legal obligations (billing, accounting)
- User consent (newsletter subscription, marketing cookies)
- Legitimate interest (service improvement, fraud prevention)
6) Data Recipients
Personal data is shared only with Lightable and technical service providers involved in website operation and order management:
- Hosting provider: Hostinger International Ltd
- Secure payment providers: Stripe / PayPal / Klarna
- Logistics providers: delivery partners and fulfilment centres
No data is sold or transmitted to third parties for commercial purposes.
7) Data Retention Period
Data is retained only for the period necessary for its purpose:
| Data type | Retention period |
|---|---|
| Order / billing data | 10 years (legal obligation) |
| Customer data (account, support) | 3 years from last activity |
| Contact form / email data | 1 year after last exchange |
| Cookies & analytics data | Maximum 13 months |
| Newsletter subscriptions | Until unsubscribed |
8) Your Rights
In accordance with the UK GDPR, you have the following rights:
- Right of access (obtain your data)
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to object (refuse certain processing)
- Right to data portability
- Right to restrict processing
To exercise these rights, contact us at:
📧 contact@lightable.uk
Lightable commits to responding to all requests within 30 days.
9) Data Security
Lightable implements all necessary technical and organisational measures to protect data against loss, unauthorised access, disclosure or destruction.
Data is stored on secure servers (HTTPS, firewalls, SSL encryption).
Payment information is processed exclusively by PCI-DSS compliant payment providers.
10) Payment Security
Payment security is a priority for our website.
All transactions are processed by certified payment service providers (such as Stripe, PayPal, Klarna, Apple Pay or Google Pay), ensuring full protection of your financial information.
When purchasing on our site, your payment data is encrypted and transmitted securely using SSL (Secure Socket Layer).
No banking information is stored on our servers; payments are handled directly by our certified partners.
11) Cookies
The website lightable.uk uses cookies to:
- ensure proper website functionality (technical cookies),
- analyse traffic (analytics cookies),
- personalise user experience (marketing cookies, subject to consent).
During your first visit, a consent banner allows you to choose your preferences.
You may modify or withdraw your consent at any time via the “Manage cookies” link in the footer.
For more information, see our Cookie Policy.
12) Subcontracting and Transfers Outside the UK
Lightable may use service providers located outside the United Kingdom (e.g. email or payment processors).
In such cases, data transfers are governed by appropriate safeguards such as:
- UK International Data Transfer Agreements (IDTA), or
- EU Standard Contractual Clauses recognised under UK GDPR.
This ensures an equivalent level of protection for your data.
13) Complaints
If you believe your rights have not been respected, you may contact us at:
📧 contact@lightable.uk
You may also lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority:
🌐 https://ico.org.uk
📍 Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
14) Compliance with Countries of Sale
This policy complies with data protection laws applicable in our countries of sale: United Kingdom.
In the event of conflicting regulations, Lightable applies the highest level of protection for the user.
15) Policy Updates
Lightable may update this Privacy Policy at any time.
The date of the last update is shown at the top of this page.
Users are encouraged to review this page regularly.
16) Contact
For any questions regarding personal data protection:
📧 contact@lightable.uk