FAQ
Do you have any questions about our lighting products?
Discover answers to the most common questions about installation, maintenance, and long-term durability.
Our Lightable team is available at contact@lightable.uk from Monday to Friday, 9:00 a.m. to 6:00 p.m. (UK time).
Our orders are generally delivered within 3 to 7 working days, depending on the product and destination.
You will receive a confirmation email with a tracking link as soon as your parcel has been dispatched.
Most of our lights include LED bulbs or integrated LEDs, depending on the model.
If bulbs are required, the product page clearly specifies the compatible type.
Absolutely. Most of our lights are designed for quick and straightforward installation, with fixtures that fit standard UK electrical systems.
For ceiling lights, a qualified electrician is recommended, but wall lamps, table lamps and floor lamps can usually be installed in minutes.
Yes, all our lights are compatible with UK voltage (230V) and UK plug standards.
Each light is carefully packaged in a reinforced box to protect it during transport and prevent any damage.
When your order arrives, simply unpack and position the fixture according to your space.
For models with integrated LED systems, they arrive fully pre-assembled and ready to plug in.
Yes, all our lights are covered by a 2-year guarantee against any manufacturing defect or hidden fault.
This guarantee applies to both the lighting fixtures and the integrated LED models (excluding consumable bulbs).
You can view the full warranty details here.
Yes, delivery is completely free, with no minimum purchase, to all the countries we ship to: United Kingdom.
As soon as your order is dispatched, a tracking link is sent to your email address.
You can follow your parcel in real time until it arrives at your door.
Our lighting fixtures are designed to offer a long lifespan under normal daily use.
Most models last around 8 to 12 years, thanks to LED components with a lifespan of up to 50,000 hours.
This represents many years of regular lighting before any noticeable loss of brightness.
Many of our models are compatible with dimmable LED bulbs or dimmer switches, depending on the product.
Please check the product page or contact us if you are unsure.
Only fixtures with the appropriate IP rating are suitable for bathroom use.
Please refer to the product specifications or ask us for guidance.
Most fixtures can be installed easily, but ceiling lights may require a qualified electrician to ensure safety.
Always follow the installation instructions.
Please contact our customer service at contact@lightable.uk with your order number.
We will open an investigation with the carrier and provide a suitable solution (refund or replacement).
We accept payments by credit and debit card (Visa, Mastercard, AMEX), as well as PayPal, Klarna, Apple Pay, and Google Pay.
Yes, all transactions are protected by SSL encryption and processed through trusted, secure payment providers.
You can complete your purchase with full peace of mind.
Yes, you have 14 days from the date you receive your order to request a return, in line with UK Consumer Contracts Regulations.
Items must be returned in their original condition and packaging.
Contact us at contact@lightable.uk and include your order number.
Our team will guide you through the return process step by step.
Refunds are processed within 5 to 10 working days after we receive and verify the returned item.
First, check your spam or junk folder.
If you still can’t find it, please contact us at contact@lightable.uk so we can resend it to you.
As long as your order has not yet been dispatched, it can be modified or cancelled.
Please contact us quickly by email to request the change.
Once your payment is validated, you will immediately receive a confirmation email containing the details of your order.
You can reach us at contact@lightable.uk.
Our team replies from Monday to Friday, 9:00 a.m. to 6:00 p.m. (UK time).
